1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiable Information: When you make a purchase, create an account, or contact us, we may collect information such as your name, email address, phone number, billing address, shipping address, and payment information (e.g., credit card details).
  • Non-Personal Information: We also collect non-personal data, such as your IP address, browser type, device information, and browsing behavior to improve your shopping experience and our website’s functionality.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track and analyze how our customers interact with the website. Cookies help us remember your preferences, personalize content, and analyze website traffic.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending confirmations, updates, and delivery details.
  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may face with your products or services.
  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and offers related to our products (pots, pans, bowls, chopsticks, spoons). You can opt-out of these communications at any time by unsubscribing.
  • Website Improvement: We use data such as your browsing behavior to enhance the website’s performance, user experience, and functionality.

3. Data Security

We take data security seriously and use appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist in processing orders, payments, and providing customer support. These third parties are obligated to keep your information confidential and only use it for the purposes for which it was shared.

We may also disclose your information when required by law or in response to valid legal requests (e.g., court orders, government investigations).

5. Your Rights and Choices

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections or updates.
  • Opt-Out: You can opt-out of receiving promotional communications from us by clicking the unsubscribe link in our emails or by contacting us directly.
  • Data Deletion: You can request the deletion of your personal data by contacting us. Please note that we may need to retain certain information for legal or business purposes, such as fulfilling orders.

6. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Email: admin@sildnor.xyz

Thank you for trusting Silnor.xyz with your shopping experience!